Online Shop Terms and Conditions

Learn about our delivery and returns policy below.

Returns Policy

Returns Policy:

Thank you for shopping with us. We want to ensure your satisfaction with every purchase. Please read our returns policy carefully.

1. 14-Day Returns:

You have 14 days from the date of delivery to initiate a return.

2. Eligibility for Returns:

Items must be unopened and unused to be eligible for a return.
Damaged items during transit are not eligible for a return.

3. Restocking Fee:

A 15% restocking fee will apply to all eligible returns.

4. Initiating a Return:

To initiate a return, please contact our customer service team within the 14-day window.

5. Return Process:

Our customer service team will guide you through the return process, providing you with necessary instructions and a return authorization.

6. Return Shipping:

You are responsible for the cost of return shipping.

7. Refund Processing:

Once we receive the returned item and confirm its eligibility, we will process your refund, minus the 15% restocking fee.

8. Refund Method:

Refunds will be issued through the original payment method used for the purchase.

9. Exchanges:

We do not currently offer direct exchanges. If you need a different item, you will need to initiate a return and place a new order.

10. Contact Us:

For any inquiries or concerns regarding returns, please reach out to our customer service team at sales@staticpowders.com.au

Delivery Policy

1. Shipping Times:

Shipping times provided are estimates and serve as a guide only. We do not have control over the exact delivery speed once the item has been shipped.

2. Processing Time:

Please allow 1-2 business days for order processing, packaging, and handling before the item is dispatched.

3. Shipping Methods:

We offer various shipping options during checkout to accommodate your preferences and delivery speed requirements. The available options will be displayed at the time of purchase.

4. Shipping Costs:

Shipping costs are calculated based on the shipping method chosen and the destination of the order. Costs will be displayed at the time of checkout.

5. Delivery Areas:

We deliver to select regions. Please check the shipping options available for your specific location during the checkout process.

6. Delivery Delays:

While we strive to ensure timely delivery, we are not responsible for delays caused by external factors such as weather conditions, customs, or carrier issues.

7. Order Tracking:

Once your order is shipped, you will receive a tracking number via email. Use this number to track the progress of your delivery.

8. Lost or Stolen Packages:

If your package is lost or stolen during transit, please contact the carrier directly. We are not responsible for lost or stolen items after they have been shipped.

9. Delivery Confirmation:

Delivery confirmation will be provided by the shipping carrier once the order has been successfully delivered to the address provided during checkout.

10. Contact Information:

For any inquiries or assistance regarding your order and delivery, please reach out to our customer support team at sales@staticpowders.com.au

11. Policy Updates:

We reserve the right to update and modify this delivery policy at any time. Please refer to this page periodically for the most up-to-date information.

Thank you for choosing static powders for your coating needs. We appreciate your understanding and cooperation regarding our delivery policy.